Services and Facilities

Services and facilities 

With helpful Hosts, free Wi-Fi hotspots, support for people with disabilities, parents' rooms, and research rooms, Te Papa looks after you well.

Help and information

Need help finding your way around Te Papa? Our Hosts are happy to assist. At the Information Desk, Level 2, you can:


  • get up-to-date information on our exhibitions, events, and facilities
  • buy our visitor guide, Te Papa Explorer
  • buy a ticket for one of our daily guided tours
  • hire an audio guide in English, Māori, or German
  • organise a mobility scooter
  • ask about lost and found items.

All guided tours

Free Wi-Fi hotspots

Our free Wi-Fi hotspots let you get even more from the museum. You might want to:

Hotspot locations and how to connect 


Te Papa welcomes individuals and groups with disabilities and special needs. All our main exhibition areas, some special attractions, and most toilets are accessible to people with mobility impairments. We also offer:

  • disabled parking
  • adapted guided tours and education programmes
  • wheelchairs and a scooter
  • audio guides
  • captions on videos and hearing-aid loops.

Facilities for people with disabilities – find out more

Parents' rooms

Te Papa has two rooms for parents of small children – in Te Papa Cafe by the children’s play area (Level 1) and beside StoryPlace (Level 2).

The rooms have nappy-changing facilities, breast-feeding chairs, and sinks. You can also find nappy-changing facilities in the women’s toilets by The Marae (Level 4).

Coats, Bags / Koti, Pēke

A free coat and bag check is located inside the main entrance for visitor use. A Visitor Services Host is always on duty to keep your property safe. Please note that items can only be stored while you are in the museum and cannot be left overnight.

For health and safety reasons we are unable to accept scooters, bikes, tricycles, prams or pushchairs in Coat and Bag. Scooters/bikes/tricycles are unable to be taken into the museum, please use the bike or scooter park outside the museum to store these items; you will need to bring your own lock. You are welcome to take prams or pushchairs through the museum with you.

Research library

Te Aka Matua Research Library is Te Papa's research and reference resource, with particular strengths in New Zealand, Māori, and Pacific history, natural history, art, photography, and museum studies. The library is distributed across the Museum, with reading rooms open to the public by appointment at our Cable Street and Tory Street sites.

More about the library
Book a library appointment or enquire