With helpful Hosts, cafes and shops, and free Wi-Fi hotspots, Te Papa looks after you well. We provide access and help for people with disabilities, plus rooms for parents with young children.
Help and information
Need help finding your way around Te Papa? Our Hosts are happy to assist. At the Information Desk, Level 2, you can:
- get up-to-date information on our exhibitions, events, and facilities
- buy our visitor guide, Te Papa Explorer
- buy a ticket for one of our daily guided tours
- hire an audio guide in English, Māori, or German
- organise a mobility scooter
- ask about lost and found items.
See our full list of guided tours
Combine a visit to the Museum with lunch, coffee and cake, or a glass of wine in one of our two cafes, surrounded by our national treasures.
Read more about our cafes
Be sure to visit our two onsite shops. Te Papa Store (Level 1) features works from New Zealand's finest artists and authors. Te Papa Kids’ Store (Level 2) is full of educational and fun gifts for kids.
Visit the online store
Free Wi-Fi hotspots
Our free Wi-Fi hotspots let you get even more from the museum. You might want to:
Find out where our hotspots are and how to connect
Te Papa welcomes individuals and groups with disabilities and special needs. All our main exhibition areas, some special attractions, and most toilets are accessible to people with mobility impairments. We also offer:
- disabled parking
- adapted guided tours and education programmes
- wheelchairs and a scooter
- audio guides
- captions on videos and hearing-aid loops.
Read more about our facilities for people with disabilities
Te Papa has two parents’ rooms – in Te Papa Cafe by the children’s play area (Level 1) and beside StoryPlace (Level 2).
The rooms have nappy-changing facilities, breast-feeding chairs, and sinks. You can also find nappy-changing facilities in the women’s toilets by The Marae (Level 4).
Coats, Bags / Koti, Pēke
Check in your belongings while your enjoy your visit – for free. A Te Papa Host is always on duty to ensure your property is safe, and they can also loan you a wheelchair or pushchair. Please note that items cannot be left overnight.
Te Aka Matua Research Library is a major research and reference resource, with particular strengths in New Zealand, Māori, natural history, art, photography, and museum studies. It is open to researchers by appointment only.
Read more about the library
Make a library enquiry or appointment