Te Papa is open | Te Papa Covid-19 information
Kei te tuwhera a Te Papa | He mōhiohio nā Te Papa mō Covid-19

What to expect from guided tours at each Covid-19 Alert Level

Te Papa is following the advice of the New Zealand Government’s Covid-19 alert system. The following outlines Te Papa’s guidelines for operating guided tours.

Alert Level 1

  • Te Papa’s guided tours will operate without restrictions
  • Visitors and guides are welcome to wear Personal Protective Equipment (PPE) at their discretion.

Should the New Zealand Government move the Wellington region to Covid-19 Alert Level 2, we will endeavour to facilitate your tour as safely as possible.

Should cancellation be due to Covid-19-related complications or government travel restrictions, we will transfer your booking to a future date or refund 100% of the tour. We will not be charging any transfer/cancellation fees.

Alert Level 2

  • Te Papa’s guided tours will operate with some restrictions in place
  • Visitors and guides are welcome to wear PPE at their discretion
    • Te Papa will provide disposable face masks for participants who ask for one during their tour
  • Participants must maintain a physical distance of one metre from people they do not know for the duration of the tour, including their guide
    • For private tours, the group will be considered one bubble
  • Travelling using elevators is limited to a single bubble or two people
  • For contact tracing purposes only, Te Papa Hosts will ask visitors who purchase tours at the Information Desk for a form of contact (e.g. phone number or email address)
  • Visitors who do not comply with these conditions will not be permitted to join/continue with the tour
  • All tours will be stopped in the event the New Zealand Government announces a community case of Covid-19 in the Wellington region.

Alert Levels 3 and 4

  • Te Papa will be closed to the public. All tours will be postponed or cancelled.

Te Papa’s health and safety guidelines for general visitation