Te Papa is open. Visiting Te Papa under Alert Level 2
Kei te tuwhera a Te Papa. Te toronga mai ki Te Papa i raro i te Pae Mataara 2

Visiting Te Papa under Alert Level 2 Te toronga mai ki Te Papa i raro i te Pae Mataara 2

Visiting Te Papa is a little different under Alert Level 2. Here’s what you need to know to make your visit with us as comfortable as possible.


He paku rerekē te toronga mai ki Te Papa i raro i te Pae Mataara. Mea nei ngā kōrero me mōhio koe kia pai ai tō toronga mai.

What we need you to do

  • Contact trace – please record your visit using the NZ COVID Tracer app or provide your details on entry (Te Papa Contact Tracing Privacy Policy)
  • Distance – stay 1 metre from others inside, unless you’re in the same ‘bubble’
  • Limit touch – signs say what can’t be touched right now
  • Sanitise – dispensers are throughout the museum, and we’re also cleaning continually
  • Prevent spread – handwash regularly, cough or sneeze into your elbow, and avoid touching your face
  • Masks and gloves – feel free to bring them

What’s open and closed

  • All exhibitions are open, with the exception of Quake Breaker, outside near main entrance
  • Events: Please check specific event pages
  • Educational visits: What to expect from the Learning Team
  • StoryPlace is closed
  • Discovery Centres are open
  • Hosted tours are on hold
  • Coat and bag check is closed, but you can carry your belongings with you
  • Te Papa Cafe on Level 1 and Espresso cafe on Level 4 are open for table service, with cashless payment
  • Te Papa Stores are open, with cashless payment
  • Toilets are open on all floors
  • Parents’ Rooms are open on Levels 2 and 5
  • Lifts are open, but please take the stairs if you can
  • Wheelchairs and mobility scooters are available at the entrance – they’re sanitised after use
  • Need some fresh air? Try Bush City or Level 6 for a great harbour view.

Enjoy! And thanks for keeping Aotearoa safe.


The map clearly labels what areas of the museum are open and what areas remain closed, as well as locations of hand sanitiser and toilets.

Frequently asked questions

How many people is Te Papa letting into the building at one time? 

We’re limiting entry to 500 visitors at a time. Public venues like Te Papa have no official limit, but we need to support physical distancing. The maximum group size is 10. 

Why do I need to check in when I enter Te Papa? 

To support contact tracing, visitors will be checked in and out at the main entrance to the museum. We won’t use the details you provide for anything else. 

Te Papa Contact Tracing Privacy Policy

Is Te Papa clean? What is Te Papa doing to protect its visitors and staff? 

Te Papa will have regular cleaning throughout each day to protect visitors and staff. We have 15 sanitiser stations around the museum, plus additional pump bottles.

Te Papa check-in staff will be wearing PPE to protect themselves and visitors. 

Are Te Papa’s hours the same? 

Yes, Te Papa’s hours are 10am – 6pm, 7 days a week.

Are wheelchairs and scooters available for use? 

Wheelchairs and mobility scooters are available and will be fully sanitised after each use. 

Are Friends of Te Papa events starting up again in Alert Level 2? 

Our members’ health and safety is of the utmost importance, and we’re working closely to ensure that Friends sessions can go ahead in a safe environment. Please check the Friends website for updates.

Friends of Te Papa

Are Te Papa cafes and stores accepting cash? 

Payment is by contactless credit card and Eftpos only. 

If I feel unwell, can I still visit the museum? 

If you’re feeling unwell, please stay at home. Our main priority is to protect our visitors and staff. 

If the situation changes, will Te Papa close again? 

We’re strictly following advice from the Ministry of Health and will continue to assess the situation to ensure the safety of our visitors and staff. 

More information about Alert Level 2

Government Alert Level 2 webpage
Ministry of Health’s information page about the NZ COVID Tracer app