Te Papa is open. Welcome back, Aotearoa. Important information about visiting Te Papa
Kei te tuwhera a Te Papa. Nau mai, hoki mai Aotearoa. He mōhiohio nā Te Papa mō te Kowheori-19
Move your function items into and out of Te Papa, easily and safely.
Please arrange and confirm access times with your Functions Coordinator.
Goods can be delivered to our dockway (loading bay) between 8.30am and 4pm, Monday–Friday.
For safety reasons, no equipment or deliveries can be brought through Te Papa’s main entrance doors. Please use our dockway.
Trade delivery hours: 8.30am–4pm, Monday–Friday
Please do not deliver goods more than 24 hours before your event.
Dockway address: Te Papa dockway, Barnett Street, Wellington (Google map)
When dropping goods off at our dockway, please:
Label your delivery for the attention of your Functions Coordinator at this address:
Te Papa Dockway
For the attention of: [your Functions Coordinator]
Please also include:
It’s your responsibility to move equipment from the dockway to your venue. A Te Papa staff member will escort you.
You’re welcome to use our trolleys. Please use one with an appropriate weight rating and return it as soon as possible – they’re in heavy demand.
Only trained personnel may operate our goods lift. Please load and unload your goods directly outside the lift rather than carrying them farther, so that the lift can be used by others.
Please let your Functions Coordinator know at least 10 days before your event if you need a forklift.
Our forklift has a load capacity rating of 1,200 kilograms.
We can supply a driver. Charges may apply outside normal dockway hours.
If you’re providing your own driver, they’ll need to have an F-class licence and be certified by Competenz. Please provide their documentation at least 10 days before the event and again on the day(s) of use.
It’s your responsibility to remove all equipment and boxes from the venue at the end of your event. Storage charges for goods not removed within 24 hours are shown below.
Please label any goods to be couriered and leave them at our dockway – you’ll need to arrange the courier.
For a trade exhibitors’ courier form, just ask your Functions Coordinator.
Please talk to your Functions Coordinator at least one week in advance if you have any large crates or transport cases that need to be housed during or after your event.
We have limited storage space and reserve the right to charge storage fees for goods not removed within 24 hours of an event.
Phone: +64 (0)4 381 7272