Self-service lockers terms and conditions

1. Stored Items

The Storer confirms that their stored item(s) do not include any of the following: flammable or hazardous goods; toxic, polluted or contaminated goods; living plants or animals; waste; illegal goods; firearms; munitions or explosives; or radioactive materials.

2. Storage Location

Te Papa certifies that they have the legal right to let the locker to the Storer for the duration noted in Clause 4.

Te Papa agrees that the stored item(s) will not be removed from the locker without the consent of the Storer, unless the maximum storage period has been exceeded as detailed in Clause 4 or Te Papa has reasonable grounds to suspect that clause 1 has been breached. .

3. Storage Term and Payment

Te Papa agrees to store items for the time stated, in exchange for payment stated in the deposit process, payable at the time of deposit.

If the storage period exceeds the time stated, another period will start and the Storer will pay for the extra period upon retrieval of their stored item(s). There is a thirty-minute grace period at the end of the initial purchase time.
The locker can be opened unlimited times during the rental period.

4. Duration of Storage

Storage will begin at the time of deposit and will continue until the Storer claims their stored item(s) or Te Papa removes the stored item(s) after the maximum storage period has expired.

Storage time may not exceed the maximum storage period. The maximum storage period is one (1) business day.

5. Access to Stored Item(s)

Te Papa will provide the Storer access to their stored item(s) during their opening hours of 9am–6pm.

If due to holiday closure or other unforeseen circumstances Te Papa is unable to provide access to the stored item(s), Te Papa will take reasonable steps to allow the Storer access to their stored item(s).

7. Reclaiming Stored Item(s)

The Storer may reclaim their stored item(s) at any time, but not later than the maximum storage period as specified in Clause 4. Te Papa will make the stored item(s) available to the Storer, but may first require the Storer to pay Te Papa any unpaid charges allowed by Clauses 3 and 8.

Te Papa may refuse to return the stored item(s) if there are unpaid charges and/or if Te Papa is instructed to withhold return of the stored item(s) by a law enforcement officer.

8. Failure to Reclaim Stored Item(s)

If the Storer fails to reclaim their stored item(s) by the end of the day, Te Papa may change the storage location and continue to store the stored item(s) at the 24 hour rate of NZ$15 until the Storer reclaims their stored item(s). Te Papa may require the Storer to pay accrued storage fees before returning the stored item(s). If stored item(s) must be couriered/shipped to another address, the Storer will be required to pay shipping fees. If the stored item(s) are not collected within 7 days, Te Papa may deem the stored item(s) as abandoned, and dispose of the stored item(s) as they see fit.

9. Early Reclaiming

If the Storer reclaims the stored item(s) during a period for which payment has been made, no pro-rata refund will be made.

10. Return to Someone Other Than the Storer

The Storer will choose a 4-6 numeric pin-code and colour code when depositing their stored item(s) and is liable for loss or misuse of that pin-code and colour code. The stored item(s) will be returned when the locker number and pin-code is entered regardless of the retrieval person.

11. Liability

Te Papa agrees to exercise reasonable care to protect stored items from loss, theft, or damage. Te Papa is not liable for loss, theft, or damage to stored items caused by the Storer or third party. The Storer agrees to be liable for damage to stored items or the locker caused by the reckless or destructive actions of the Storer. Te Papa is not liable for costs incurred by the Storer due to problems retrieving their stored item(s).
The Storer may insure their stored item(s) against loss, theft, or damage under the Storers' or other insurance policy.

12. Disputes

If a dispute arises, The Storer and Te Papa will try in good faith to settle it through mediation. The Storer and Te Papa will share the costs of the mediator equally. If the dispute is not resolved within 30 days after it is referred to the mediator, either the Storer or Te Papa may refer the matter to the New Zealand courts.