Customer service
Wāhanga Āwhina Tangata

Provide a warm welcome and a consistent level of service to your museum’s visitors, and take action to improve the quality of operations wherever possible.

This guide, from National Services Te Paerangi, illustrates how to improve visitors’ experiences and measure customer satisfaction.

Find out more about visitor surveys and market research on our Marketing, visitor research and evaluation page.

Marketing, visitor research and evaluation