Accessibility

Helpful information for visitors with disabilities before you visit. When you're here ask our friendly Hosts for help at any time.

For visitors with mobility impairments

Visitors using wheelchairs, mobility scooters, and other mobility vehicles can easily access most of Te Papa. Accessible areas include: 

  • all our exhibitions

  • our cafes and stores

  • most toilets.

You’ll find seats in most exhibitions and along walkways throughout the museum.

The Te Aka Matua Reading Room lift needs to be operated by a staff member. Please let us know if you'll need lift access when booking an appointment at the library.

Hiring wheelchairs and our mobility scooter

Book a wheelchair or mobility scooter

Please provide at least 24 hours’ notice.

For bookings on the day, please enquire at Coat and Bag Check-In by our main entrance. We can’t guarantee wheelchairs or the mobility scooter will be available if you haven’t booked ahead.

We have:

  • 10 wheelchairs (two are not self-propelled)
  • one mobility scooter (for use for a maximum of 3 hours).

For security, we require a driver’s licence or credit card when hiring the mobility scooter.

Need a scooter beyond the museum?

To enquire about City-Mobility, a Wellington City Council and TSB Bank project, contact Wellington City Council.

Mobility parking

Park close to our ground-floor entrance at one of five accessible car spaces:

  • two uncovered
  • three covered.

Parking cannot be reserved in advance.

Parking at Te Papa

For visitors with hearing impairments

Most videos at Te Papa have captions.

For visitors with vision impairments

We offer a guided tour designed for visitors with visual impairments, focusing on touch and sound.

Private guided tours

Visually impaired tour

Caption

Visually impaired tour, 2015. Te Papa

Assistance dogs

Certified assistance dogs have the right to access Te Papa when assisting a person with a disability. Please ensure the dog wears the appropriate coat and carries a valid ID card.

Accessible guided tours

We can adapt all our private guided tours, and we have a popular private tour for visitors with visual impairments. You can also contact us to arrange an adapted education programme.

Private guided tours
Education programmes

Emergencies

Our trained staff will follow procedures in case of an evacuation to safely evacuate all visitors.

Contact us

For any further questions regarding your visit to Te Papa send us an email or call us on +64 (04) 381 7000.