Te Papa is closed until further notice. Te Papa Covid-19 coronavirus information
Kua aukati a Te Papa kia puta rā anō he pānui. He mōhiohio nā Te Papa mō Covid-19 huaketokarauna
Helpful information for visitors with disabilities before you visit. When you’re here ask our friendly Hosts for help at any time.
Visitors using wheelchairs, mobility scooters, and other mobility vehicles can easily access most of Te Papa. Accessible areas include:
all our exhibitions
our cafes and stores
You’ll find seats in most exhibitions and along walkways throughout the museum.
The Te Aka Matua Reading Room lift needs to be operated by a staff member. Please let us know if you'll need lift access when booking an appointment at the library.
Please provide at least 24 hours’ notice.
For bookings on the day, please enquire at Coat and Bag Check-In by our main entrance. We can’t guarantee wheelchairs or the mobility scooter will be available if you haven’t booked ahead.
For security, we require a driver’s licence or credit card when hiring the mobility scooter.
To enquire about City-Mobility, a Wellington City Council and TSB Bank project, contact Wellington City Council.
Park close to our ground-floor entrance at one of five accessible car spaces:
Parking cannot be reserved in advance.
Most videos at Te Papa have captions.
From time to time, we offer free guided tours designed for visitors with visual impairments, focusing on touch and sound. Please get in touch by emailing firstname.lastname@example.org if you would like to know when the next tour is.
We are also able to offer these visitors a private guided tour.
Certified assistance dogs have the right to access Te Papa when assisting a person with a disability. Please ensure the dog wears the appropriate coat and carries a valid ID card.
We can adapt all our private guided tours. You can also contact us to arrange an adapted education programme.
Our trained staff will follow procedures in case of an evacuation to safely evacuate all visitors.
For any further questions regarding your visit to Te Papa send us an email or call us on +64 (04) 381 7000.